Bad experience
Home buying and selling is inevitably a stressful process. We had been through it before and knew what to expect. Unfortunately, Melani added to the stress by not responding to our concerns, failing to address important issues, and being generally unpleasant. Her scolding tone might have been tolerable if she had done a competent job and represented us fairly. However, this was not the case. If you want an agent who’s ineffective, disingenuous, sanctimonious, and rude, Melani is the one for you. Otherwise, seller beware!
Would look for another agent
This agent was very discourteous and untrustworthy. If she is the seller's agent and you're the buyer, spell out every detail of the transaction on paper. Melani will try to debate every word of a contract. Also, do not bow to her high pressure tactics. Know your deadlines and stick with them. She will try and bend the rules. If she is your agent (either buyer or seller), beware that her curt and sometimes cruel mannerisms may sour potential negotiations. There are many other good agents out there. Best to avoid Urban & Bye altogether.
Prickly and difficult
Somewhat knowledgeable, but with very poor people skills...at least for the other side of a transaction. Her condescending manner and confrontational tone has soured any trust I had in her or her employer, and I would never hire her to sell a house unless it was the only one on the market. Furthermore, her company now requires a buyer's information statement that requires full disclosure of banking information before even considering an offer to buy...regardless of the property or prior mortgage approval. This may explain why her properties sit on the market for so long. Anyway, I'd go with ODonnell or Common Ground at 7% before U&B at 5%.