we have been using this agency for almost a year, i have a few complaints about the house that would be up to the owner to fix, but this house has needed alot of attention, the owners explained to me that this agency was fairly priced which is not easy to find in this area, i would trust them to take care of my own house, i would also recommend them as a "land lord" it is not a huge bussiness so they know who i am when i call and usually come right out, if needed they send another company but they always come check on us first, the person from luna luz that responds to our house is wonderful , my kids are crazy about him, infact they ask if he can come over for dinner, they also offered to work with us in the yard to clean out the asecia when we first moved in, so far plumbing has been the only big issue and the company they use for that sends the same plumber everytime, this man always has a treat for our dogs, he comes after hours if needed, and does not laugh at me when i tell him the water smells funny, when the owners retire i hope to rent another house from this same agency there was a bad review for them on citydifferent.com., the person who wrote the review did not use their services yet rated them very low as a long term tenent i do not see how someone could have a negative experience renting from them, we have had a couple of conflicts that were resolved on the spot, so maybe the low rating was over presonalities vs. actual business, i am thinking of moving and have talked to other management places today.........there is just no comparison i give luna luz 5 stars