Jerry is a BAD landlord

I am very displeased having Jerry as my landlord. He does not have an direct line available to his tenants to use in emergencies. When my pipes froze, his secretary contacted me the following morning. They did not offer to help thaw my pipes at all, but, instead, said that they would thaw the next day. I had no preview of the poor state of the pipes. He leaves difficult conversations to his secretaries instead of handling them himself. When I can reach him on the phone he is curt and stubborn, unwilling to make the apartment safer and more liveable (i.e. install a peep hole in the back door). Additionally, when I asked that he have the parking lot scraped he refused and said that it would not snow anymore. He did provide a key to the outside door when I asked for one.